SOCIAL MEDIA: Is the District active on social media? Does the District have a standard for social media?

Tuesday, December 19th, 2017

Yes, the District has a presence on Facebook, Nextdoor, the Wells Branch Neighbors Google Group, and YouTube. Our primary use of these communication tools is for public education about fire and life safety, as well as general (non-emergency) announcements about the Fire Department including employment opportunities, updates on finances and construction, and Board of Commissioners activities. Occasionally when an emergency incident involves a high level of public risk we may  opt to post information about an incident.

The following is the our general standard for engaging with the public on social media:

Travis County Emergency Services District #2 (the Pflugerville Fire Department) personnel will make every effort to post information regularly and respond in a timely manner to public inquiries when appropriate.  Your patience is appreciated. You are always welcome to call the Fire Department directly at 512.251.2801 with time-sensitive or private questions.

The Fire Department welcomes feedback, questions, and respectful dialogue on our social media sites.

However, public comments should remain on topic, and comments may not include negative statements about individuals. The Pflugerville Fire Department abides by Facebook’s Statement of Rights and Responsibilities, as well as Nextdoor’s Guidelines for Neighborly Behavior. We expect that our social media users will do the same when interacting with us and each other on social media.  Please do not post unauthorized commercial solicitations onto our social media sites; bully, intimidate, or harass any user; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; or do anything on our site unlawful, misleading, malicious, or discriminatory.

The Pflugerville Fire Department reserves the right (but is not obligated) to block users and/or remove their comments from our social media sites that contain commercial solicitations, are not factual, are potentially libelous, are off-topic, or otherwise violate the above-referenced standards.